Delivery time

The delivery time for our in-stock products is normally 3–4 business days. We strive to dispatch orders received before 13:00 on the same day.

 

Delivery options

Our deliveries (EXW Espoo Finland) are handled by Bring or DB Schenker, depending on the destination and size of the order.

 

Delivery charges

The delivery charges vary according to the delivery company used. The sum can always be reviewed in the basket.

 

Force Majeure

The Seller is not responsible for delays caused by force majeure and unforeseeable circumstances, or damages that have arisen as an indirect consequence of delayed delivery or the products being wrongly delivered. The Seller reserves the right to change its delivery terms. The Customer should familiarise themselves with the current delivery terms before placing an order.

 

Right of withdrawal and returns

The Customer must contact the Seller before returning a purchase. The product should be unused with unopened and sealed product packaging.

 

Return instructions:

Before returning products, always contact our customer service via info@elserie.com.

Customer service will give you a return form which must be completed to ensure a smooth return process.

Remember to package the return items carefully, for example, in the same packaging in which they were delivered.

You will also be given a returns number allowing you to make the return free of charge. Label the packaging clearly according to the instructions given to you by customer service.

Returns are credited within 5 business days of receipt of return.